Our Shipping Policy

Orders

Items usually ship within one business day of order. Shipments are processed Monday through Friday, excluding holidays. Any orders received after 2pm Central Standard Time on Friday will result in your item being shipped the following business day, Monday. Please contact us at [email protected] with questions.

In-store Pick Up

Enjoy the convenience of shopping on line and picking up in-store! A valid photo ID is required for pick-up. At the time of checkout you can let us know if you will be picking up the order yourself, or you can select someone else to pick up the order for you. For in-store pick-up, you may pick your order up at 5976 Executive Dr., Fitchburg, WI 53719, between Monday and Saturday from 10am - 6pm central time. Please allow up to 24 hours for your order to process. We will notify you when your pick up order is ready. If your order is placed after 2pm Central Standard Time on Saturday, expect your order to be delayed until the following business day, Monday.

Delivery

We offer free delivery to participating schools. School delivery orders must be in by 12pm central standard time the day prior to delivery day in order to ensure delivery that same week. See if your school qualifies and when are typical delivery day is:

We offer free delivery for digital pianos and drum-sets within a 30 mile radius of the store. All other deliveries for digital pianos and drum-sets will incur a charge. See rates map below:

Free shipping

Free shipping on orders of $50 or more available within the Continental USA and may not be combined with other offers or discounts. Orders shipped to Alaska, Hawaii and Puerto Rico as well as over-sized and over-weight products do not qualify for free Shipping. A fee will automatically be assessed in the shopping cart for these products. e.g. Drum-sets, Keyboards, Upright Basses. Free shipping does not include insurance. Insurance available upon request. Free shipping does not apply to special or custom orders. Items being returned are susceptible to a deduction of the original shipping cost from any refund or credit.

See our return policy.